“Sarah is a bright ray of sunshine. A lightening fast learner she takes on new projects with gusto. As an expert in adult learning she can create “sticky” training in just about any format. I’ve seen her deliver top-notch content in everything from industry-leading tools, to home grown cobbled tools, to face-to-face lessons. It’s her expertise and intuitive talent that gets it done.

She’s also got that balanced approach for Quality Assurance and feedback. She has high expectations of our agents (in the best way), she coaches with understanding, clarity, and grace.
Perhaps most importantly she is a true team player. When we launched a new CRM platform she took on responsibilities outside of her role because she cared about our success.

On top of all that she is an absolute pleasure to work with.”

— Kristin Hunter, Global Knowledge Manager

“I had the great fortune to work with Sarah on our Learning Management System implementation team at BISSELL. Sarah’s knowledge and passion to leverage technology in providing a top notch learning and user experience was highlighted in this project. Her development of content using instructional design tools is deep. I would consider Sarah a leader in helping her peers navigate new techniques and capabilities to maximize the use of tools like Articulate 360. Her natural curiosity to grow her skills and the user’s learning experience is evident in her research and discovery of new and emerging tools.”

— Sarah Delger, Manager, Human Resources Business Partner

“I hired Sarah as we set out to build our first global corporate customer service function back in 2021. I was impressed by her learning & development mastery yet more importantly by her charming, can-do personality. Sarah helped us shape our quality assurance practices, curriculum development and update and impart training to managers and agents alike. She also supported our escalations and triaging to help identify coaching opportunities as well as knowledge gaps.

A master in learning methodologies, she helped us elevate our quality assurance . She led our Global Learning and Performance improvement function providing quality assurance, training and coaching to our agents. I will always be proud of our above benchmark agent feedback survey results (Gartner) which means Sarah and the team really built a wonderful culture. She is a great leader in her space, wonderful partner to her peers and always made our team shine. I would love the opportunity to work with Sarah in the future, in the meantime, if you get to hire Sarah, consider yourself fortunate!”

— Viviana Pagan-Muniz, Senior Director Global Digital Experience & Engagement

“Sarah is fantastic to work with. She is dependable, friendly and is an expert in her field. She provided me with clear expectations on what she needed from projects to create training materials and the timing needed to create those deliverables. She also was consistently searching for new ways to improve the employee learning experience to make it more engaging.
Sarah would be a great addition to any team!”

— Jessica Thivierge, Project Manager