I love people. My Very Favorite Thing is watching the light bulb over a colleague’s head go off when a concept I’ve been teaching finally makes sense.

I’ve worked in learning & development for over 14 years and held leadership positions for 8. My specialty is learning & development within a contact center, as I’ve been in the contact center industry for over 16 years. I would, however, love to continue to grow and branch out into greater organizational learning & development.

With a Master’s Degree in Instructional & Educational Technology, I’m passionate about bringing the learning experience to people wherever they are. I’ve led two LMS implementations, serving as administrator, instructional designer, eLearning content creator, live facilitator, and everything in between. I am proficient in industry-leading tools such as Articulate Storyline, but I am also scrappy and can create effective learning with just about any tools given to me.

My success depends on my learners’ success, so I’m relentless in my pursuit of learning transfer.